From our market research (and own personal need!) we found that 70% of parents prefer to write down the baby’s information daily rather then using a digital app. To reduce paper wastage, a dry erase board is reusable, and locating it on the fridge in the kitchen meant it was always in a easy to use location.
FAQs
Due to magnetic material being classed as a dangerous goods for posting, we are unable to use traditional postage methods aka snail mail. We are only legally allowed to transport via courier and not all courier companies are willing to transport magnetic material so we have partnered with two awesome companies for delivery.
Local Shipping – Singapore Only
We use Shipit to deliver your order to your door in 1 – 3 days.
International Shipping – All other counties
DHL Express will deliver your Same Page Baby Tracker to your door.
DHL Remote Surcharge
DHL charges a remote surcharge for remote, rural and regional zones. This increases the price of shipping quite a bit and I apologize for this. As I am unable to ship the tracker via post, I have to use a courier. If there surcharge is to high for you, is it possible to ship to a friend in a metro area and then use the domestic post network to make it cheaper.
You will receive an automatic email with your tracking number. If there are any issues with your order not arriving, please email us at help@samepagebaby.com
***We will do everything we can to ensure your order is delivered on time, we will not be liable for any loss or damage incurred as a result of delay caused by our carrier which is out of our reasonable control. We will also not be responsible for any delay, loss or returned parcels caused by an incorrect delivery address provided, or issues relating to delivery access.
Please refer to your tracking number for a delivery status on your order. If you’re still having issues, please email help@samepagebaby.com
Our website charges in Singapore dollars. The actual price charged to International customers will be subject to the exchange rate of your local currency applied by PayPal or the credit or debit card company. Your financial services provider may charge currency conversion and administration fees on purchases and any refunds we provide.
You may also incur customs charges and duties upon arrival into your country. We are not responsible for and will not reimburse any of these GST, charges, duties or fees. Please check with your local authorities to confirm what customs duties and fees that you are likely to incur before purchasing.
Please refer to your tracking number for a delivery status on your order. If you’re still having issues, please email hello@rudienudie.com.au
Handling
As a working mama with a 9mo I will try to get your order out within 24 – 48 hours of receiving it during business hours.
Singapore
1 – 3 day delivery is subject to courier pick up. Saturdays, Sundays and public holidays are not counted as Working Days.
International Orders
Shipped by DHL Express. Delivery period will range from 3-12 working days. Covid-19 may post some impact to the delivery time to certain countries.
Due to the cost of shipping via a courier we are unable to process returns due to change of mind.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Should your product have manufacturing faults we will refund your purchase and shipping costs to your payment method.
Unfortunately, we cannot accept returns on sale items or gift purchases.
We accept payments via PayPal. If you do not have a PayPal account you can still use your Visa, Mastercard, Amex or Visa / Master Debit card via PayPal.
All our pricing is in Singapore Dollars $SGD
At this stage we do not accept Pay Now / Pay Lah or Bank Transfer sorry!
Please email us at help@samepagebaby.com and we will endeavor to respond within 24 hours Monday to Friday GMT +8